Who Can Download Certificates

Certificate access in the Leadership Learning Portal depends on the type of account a user has. This role-based approach ensures that training records are accurate and properly managed, especially for organizations tracking employee completion.

Individual users can download their own certificates once they have completed all required training. For online courses, this means all lessons, videos, and quizzes must be finished successfully. For live events, attendance must be confirmed before the certificate becomes available. When those requirements are met, the certificate appears in the user’s account and can be downloaded directly.

Employees who are part of a company account cannot download certificates themselves. Even after completing a course or attending a live event, employee certificates are intentionally restricted. This allows companies to keep official training records centralized and controlled.

Company Admins are responsible for downloading and managing certificates for employees. Once an employee completes an online course or attendance is marked for a live event, the certificate becomes available to the Company Admin. Admins can download, store, and distribute certificates as needed for internal records, compliance, or reporting.

If a user believes they should have access to a certificate but does not see it available, the most common reasons are incomplete course requirements, unmarked live event attendance, or role-based access limitations. Employees should contact their Company Admin for certificate requests, while Individual users can verify their progress or reach out to support if issues persist.

Certificates remain available in the system unless the associated account or enrollment is removed, allowing Company Admins and Individual users to retrieve them later when needed.