Understanding Training Certificates

Training certificates in the Leadership Learning Portal (LLP) are used to officially confirm that a course or live event has been completed. Certificates are generated automatically by the system, but they only become available after all required conditions are met. This ensures that training records are accurate and consistent for both individuals and organizations.

For online courses, a certificate is created once all required lessons, videos, and quizzes have been completed successfully. Videos must be watched in full, and any required quizzes must be passed before the course is considered complete. Once these requirements are met, the system generates the certificate without the need for any manual request or approval.

Live event certificates follow a different process. Registering for a live event does not automatically generate a certificate. After the event takes place, attendance must be confirmed by an Accelerated Leadership administrator. Only after attendance is marked as present will the certificate become available. This process ensures that certificates reflect actual participation in the event.

Access to certificates depends on the type of account. Individual users can download their own certificates once they are available. Employees who are assigned training by a Company Admin cannot download certificates themselves. In those cases, the Company Admin is responsible for downloading and storing certificates on behalf of their employees. This keeps training records centralized and under company control.

Certificates remain available in the portal after they are generated. Users and Company Admins do not need to download them immediately and can return later if copies are needed for records, compliance, or professional development tracking.

For Company Admin accounts, certificates may include company branding. If a company logo is uploaded in Profile Settings, that logo will appear on certificates issued for that organization’s training. This applies to both online courses and live events when applicable.

If a certificate is not visible, it usually means that one or more requirements have not been met. Common reasons include incomplete lessons, an unfinished quiz, or live event attendance not yet being marked. Employees who do not see a certificate should contact their Company Admin, as employee certificates are managed at the company level.

Certificates are an important part of the Leadership Learning Portal and are designed to accurately reflect completed training while maintaining clear ownership and recordkeeping for individuals and organizations.