Managing Employee Certificates

Managing employee certificates is handled entirely by Company Admins in the Leadership Learning Portal. This design ensures that training records remain accurate, centralized, and controlled by the organization rather than by individual employees.

When an employee completes an online course, the system automatically generates a certificate once all required lessons, videos, and quizzes are finished. For live events, certificates are generated only after the event has taken place and attendance has been manually marked by an Accelerated Leadership administrator. Until these requirements are met, certificates will not appear.

Company Admins can access employee certificates from the Employee Enrollment or employee management area of the portal. From there, admins can view which courses or events have been completed and download certificates for recordkeeping, compliance, or internal documentation purposes.

Employees themselves cannot download or export certificates. They can see that training has been completed, but the actual certificate file is restricted to Company Admin access. This prevents certificates from being lost, duplicated, or used outside of company-approved processes.

Certificates remain available in the portal unless the employee account is removed. If an employee leaves the company and is deleted from the system, their training records and certificates are also removed from the company account. For this reason, admins are encouraged to download and store certificates before removing an employee if records need to be retained.

If a certificate is missing or delayed, it usually means one of the following conditions has not yet been met: the course was not fully completed, a quiz was not passed, live event attendance has not been marked, or the user is viewing the portal as an employee instead of a Company Admin. In these cases, reviewing the employee’s progress or contacting support can help resolve the issue.

Managing certificates through the Company Admin role ensures training documentation stays consistent, secure, and aligned with organizational requirements.